Something interesting happened today. As you may know, while at SXSW, I attended Gary Vaynerchuk’s keynote called the Thank you economy (also the title of his latest book).
During his keynote, he told the audience he was retiring from doing his daily video blog on Wine Library TV to pursue a new project called DailyGrape.com. Among other things, the Daily Grape is an iPhone app that brings you a daily dose of wine education and recommendations in the form of short daily videos from you guessed it, Gary.
Since I love wine, and live just 20 minutes from 85 thriving wineries in the Niagara wine region I downloaded the app. Unfortunately, the audio on the mobile video player didn’t work.
Today after seeing one of Gary’s tweets, I decided to reach out to him about my problem. Partly, I wanted to test whether or not he practiced what he preached. Mostly, however, I just needed my problem solved. In exactly 11 minutes, I received a response from Gary.
Here’s the conversation:

My phone was on vibrate. I turned off vibrate. Audio worked. Problem solved.
What’s My Point
This guy really cares. He really gives a shit. He really does hustle.
Sure, he’s an entrepreneur and has his reasons. We all do, but more importantly, this New York Times bestselling author and entrepreneur who runs a multimillion operation took the time on his Saturday morning to respond to a [insert profane word here] customer service request?!?
Sure, it may not be scalable, but he’s made me a believer. He’s inspired me to care more. To give a shit more. To hustle, and strive to make a difference.
Thanks Gary.